SeroVita policies

Privacy Policy

Effective: August 23, 2026 · Version 2026-08-23

This policy explains how the seller operating under the SeroVita name collects, uses, discloses, and retains personal information through this storefront.

Information we collect

Identifiers and contact details: name, email address, optional phone number, and communications.
Order and delivery information: selected product, quantity, shipping address, order status, shipment details, return requests, and customer-service notes.
Technical and security information: necessary session and CSRF cookies, request timestamps, device or browser information supplied to the server, and security logs used to prevent abuse.

This website does not collect card or bank details and does not process payment online. Please do not place medical, financial, government identification, or other unnecessary sensitive information in the notes field.

How we use information

We use personal information to review and fulfill order requests, communicate about availability and payment, ship products, manage returns and refunds, maintain transaction and compliance records, secure the storefront, and meet applicable legal obligations.

How we disclose information

We may disclose only the information reasonably necessary to hosting and email providers, the U.S. fulfillment warehouse, carriers, professional advisers, regulators, or law enforcement when required. We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising.

Cookies, Do Not Track, and third-party tracking

The storefront uses only cookies required for sessions, CSRF protection, and administrator authentication. It does not use advertising or analytics cookies and does not permit third parties to collect information here for tracking across unrelated websites. Because no cross-site tracking occurs, browser “Do Not Track” or similar signals do not change the site’s behavior.

Retention

Unpaid New, Contacted, or Cancelled requests are generally deleted 90 days after their last update. Paid, shipped, completed, refunded, and related return records may be retained for up to seven years where reasonably needed for tax, accounting, fraud prevention, product safety, disputes, or legal obligations. Security logs are generally retained for 30 days and operational backups for 14 days, subject to incident preservation or legal requirements.

Security

We use reasonable administrative and technical safeguards, including restricted administrator access and encrypted HTTPS transmission in production. No storage or transmission method can be guaranteed completely secure.

Your choices and requests

You may request access, correction, or deletion of personal information by contacting privacy@serovita.net. We may verify your identity and retain information that applicable law or legitimate recordkeeping obligations require us to keep. We do not discriminate for exercising applicable privacy rights.

Children

This storefront is not directed to children under 13, and order requests may be submitted only by adults age 18 or older. Contact us if you believe a child submitted personal information.

Policy changes

Material changes will be posted here with a new effective date and policy version. The version accepted with an order request is stored with that order.

Seller and privacy contact

Merchant legal details must be completed in Store Administration before production publication.

Questions? Contact support@serovita.net.