SeroVita policies

Shipping Policy

Effective: August 23, 2026

Complimentary U.S. shipping. After offline payment is confirmed, processing normally takes 3–5 business days and carrier transit is estimated at 7–15 business days.

Where we ship

We ship from a U.S. fulfillment warehouse to deliverable addresses in all 50 U.S. states and the District of Columbia. Standard shipping is free. We do not currently accept international delivery addresses through this storefront.

Processing and delivery estimates

Processing begins only after we confirm the order, receive the agreed offline payment, and provide a promised ship date. Business days exclude weekends and U.S. federal holidays. Transit estimates begin when the carrier accepts the package and are not guaranteed delivery dates.

Address changes

Review the shipping address carefully. Contact us immediately about corrections. We cannot guarantee an address can be changed after the carrier receives the package, and additional carrier costs caused by an incorrect customer-provided address may be the customer’s responsibility where permitted.

Tracking

We email the carrier and tracking number after shipment. Tracking activation may take up to 48 hours after carrier acceptance.

Unexpected delays

If we cannot ship by the promised date, we will contact you with a revised date and give you a clear choice to consent to the delay or cancel for a full and prompt refund. You may cancel at any time before shipment. Silence will not be treated as consent where affirmative consent is required by applicable law.

Lost, damaged, or incorrect deliveries

Contact support@serovita.net promptly with the order number. For damaged or incorrect deliveries, notify us preferably within seven calendar days and provide photographs where reasonably possible. This request does not limit rights for latent defects or rights that applicable law does not allow us to restrict.

Questions? Contact support@serovita.net.