SeroVita policies

Returns & Refunds

Effective: August 23, 2026

30-day unopened return window. Request authorization within 30 calendar days after delivery. Approved packages must be sent within 14 calendar days after the RMA is issued.

Change-of-mind eligibility

A change-of-mind return must be unopened, unused, untampered with, and in its original saleable packaging, with proof of purchase. Opened or used cosmetics are not accepted for change-of-mind returns for hygiene and safety reasons.

Damaged, defective, or incorrect products

Opened-product restrictions do not apply when an item is damaged, defective, incorrectly supplied, or where applicable law provides a remedy. Notify us preferably within seven calendar days after delivery and include photographs where reasonably possible. This reporting request does not eliminate rights for latent defects.

Requesting an RMA

Email support@serovita.net with the order number, reason, and product condition.
Wait for an RMA number and return instructions. Do not send an unauthorized package.
Write the RMA number on the outer package and ship it to the designated U.S. warehouse within 14 calendar days after authorization.
Keep the carrier receipt and tracking number until the return is resolved.

The warehouse address is provided with the RMA so returns can be matched to the correct order.

Return shipping and fees

Customers pay return shipping for eligible change-of-mind returns. The seller supplies or reimburses reasonable return shipping for damaged, defective, or incorrect products. We do not charge a restocking fee. The original standard outbound shipping was complimentary and is not deducted.

Inspection and refunds

We inspect returned items after receipt. Approved refunds include the eligible product price and applicable tax and are sent to the original offline payment method within seven business days after approval. Bank or provider posting time may be additional. We email or otherwise record a refund reference when completed.

Cancellations before shipment

You may request cancellation before shipment. If payment was received, the order enters refund processing and the refund is completed within seven business days unless a shorter mandatory period applies.

Mandatory rights

Nothing in this policy limits remedies or consumer rights that cannot lawfully be excluded. Contact us if a special circumstance requires review.

Questions? Contact support@serovita.net.